Did you know?
Our brands feature on the top 4 most popular online insurance aggregators.
Our Services
Our Services
Full Service Provision
Providing end-to-end insurance solutions is what sets Taurus apart. We pride ourselves that our robust model manages all customer touchpoints, so we can control the narrative from sale to claim. Added to this, our MI and reporting are critical in ensuring effective and efficient provision.
Delivering success
Our dedicated specialist areas
Customer Services
With two dedicated customer care teams, supporting our Gadget and Travel Insurance operations, we have the infrastructure in place to support your customers.
Our approach to customer service is rooted in responsiveness, empathy, and efficiency. We understand that when your customers reach out, they're often in a moment of need—whether it's a delayed flight, a lost device, or simply a question about their policy.
That's why our teams are trained not only in product knowledge but also in delivering clear, calm, and helpful communication every step of the way.
Operating across multiple channels—including phone, email, and live chat—we ensure that help is available when and where it's needed. Our systems are designed for fast resolution, and we continuously monitor feedback and performance to keep improving.
Whether it's handling claims, answering queries, or providing peace of mind, we act as a seamless extension of your brand, treating your customers as our own.
Claims
At Taurus, we offer both standalone and fully integrated claims management services designed to deliver efficiency, transparency, and exceptional customer experiences.
From early on, we recognised that managing the claims journey - and owning our repair and replacement network - was critical to delivering quality insurance products at competitive prices. That's why we built our own claims solution, underpinned by a robust, rule-based IT platform that helps reduce fraud, streamlines logistics, and lowers operational costs.
Our claims infrastructure is scalable, flexible, and fully configurable, supporting not only our own schemes but those of our gadget insurance partners too.
End-to-End Repair & Replacement Network
We operate our own accredited repair and replacement network, designed to ensure fast turnaround times and high-quality workmanship. Depending on the customer's needs, we offer flexible service options—including walk-in repair solutions (such as Apple Genius Bars), doorstep collection, swap-out services, or traditional repair by post. All replacement devices are rigorously graded and come with a comprehensive warranty for peace of mind.
Data-Driven Reporting We believe better data leads to better decisions. That's why we offer comprehensive access to claims performance insights, SLA tracking, and key operational metrics—enabling full transparency and accountability.
If you'd like to find out more about our claims provision, including a demo of our online claims solution, just get in touch and we'll set up a call to take you through it.
Device Procurement
Smartphone Group is our in-house procurement and distribution business, created to deliver a more consistent, high-quality experience for our customers and partners.
By managing the full device lifecycle ourselves, we maintain complete control over the value chain—from sourcing and quality assurance to secure data handling and delivery. This allows us to uphold rigorous quality standards, enhance underwriting performance, and provide a seamless service that reflects the high expectations of our brand and yours.
We carry out certified data wiping, secure device destruction, and issue compliance documentation to ensure every device meets strict regulatory and privacy requirements.
Currently processing around 3,000 devices each month, we also support procurement for several leading insurance providers and distributors, offering them the same level of service, reliability, and control we apply to our own operations.
If you'd like to find out more about our device procurement services just get in touch and we'll set up a convenient time to take you through it.
Management Information & Reporting
Data-Driven Partnerships That Deliver Results
At the heart of every successful insurance partnership is clear, consistent, and actionable data.
Our MI and reporting capabilities are designed to provide our partners with full visibility across performance, customer behaviour, claims trends, and operational metrics—empowering better decision-making, stronger compliance, and sustainable growth.
We offer partners access to key data sets through intuitive dashboards and scheduled reporting. This ensures you're always informed about how your products and services are performing.
- Policy and claims volumes
- Settlement times and SLAs
- Customer contact and resolution rates
- Fraud indicators and risk flag
Customisable Reporting
Every partner has unique requirements. Our reporting framework is fully customisable, allowing you to define the metrics, frequency, and format that work best for your business.
From automated daily summaries to in-depth monthly reviews, we tailor our outputs to support your internal reporting cycles and strategic planning.
Operational Transparency
We believe in complete transparency with our partners. Our reporting provides real-time visibility into operational performance, ensuring you always know exactly how your scheme is performing.
This includes detailed breakdowns of customer interactions, claims handling times, and service level adherence across all touchpoints.
Compliance & Governance
Our MI capabilities support robust compliance and governance frameworks. We provide the data and audit trails needed to demonstrate regulatory compliance and support internal governance requirements.
All reporting is designed with data protection and security at its core, ensuring sensitive information is handled appropriately at all times.
Insights That Drive Performance
Beyond standard reporting, we work with partners to identify trends, opportunities, and areas for optimisation. Our team can provide analysis and recommendations to help improve product performance and customer outcomes.
Whether it's identifying cross-sell opportunities, reducing claims leakage, or improving customer retention, our insights help drive meaningful business results.
